Frequently Asked Questions

Q. How long does it take to receive my order?

A. All Art Paper Prints and Canvas Prints take 2 - 4 days for production, and an additional 3 - 5 days for delivery. Your tracking number will be emailed to you as soon as your print is ready for shipment.

Q. Can I attach a personalized gift message to my order?

A: Unfortunately, I do not offer a gift message option to your order.

Q. Can I cancel or change my order?

A. Yes, but only 12 hours after your order was placed. Email ada@artsbyadaa.com with your order number, full name and request. I will not be able to accept any cancellations or changes after 12 hours of ordering. Please cross-check orders and personal information that you provide in order to avoid any delays with your order.

Q. Do your prints come ready-to-hang?

A. All Canvas prints come ready-to-hang using screws and nails. They are wrapped around a wooden frame and stapled on the back. All Art paper prints come in tubes.

Q. Do you sell original paintings?

A. Yes, I do. Original paintings are listed when available.

Q. Do you have a retail store, I can visit and pickup an art piece?

A. Unfortunately, I currently do not have a physical store. All purchases can only be made online and shipped to your address.

Q. Can I customize my order?

A. Unfortunately, I no longer offer customization, but may customize certain orders for an extra cost.

Q. How can I accurately assess an artwork's colors before purchase?

A. Please contact me if you have a specific color you want to verify, and I will do my best to point you in the right direction. The way colors appear on screens is influenced by various factors, including display settings, lighting conditions, and the calibration of your device. As a result, the actual colors of the artwork may vary when compared to what you see on your screen.